Images of Murphy Ford Sales
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- Shane Tanya Berlingeri17.11.2018★ ☆ ☆ ☆ ☆Good service when it comes to buying a vehicle, but getting it fixed? Whole different story.
They never call you to tell you your vehicle is ready or if there are circumstances where the vehicle has to be left there for an extended period of time. I had to call them myself to find out my car had to be there a week. Did I get offered a loaner? NO! My primary vehicle gone and no way to get my kids to daycare or myself to work and they don't care to figure out a way to get you a vehicle. Oh they are out of loaners, well I guess your SOL.
A week later and still no call or answer when I call all day, about my vehicle being ready. Piss poor service, something needs to change!!!
- Mathias Winfred Mariegaard01.10.2018★ ★ ★ ★ ★I had a great experience dealing with Murphy Ford sales team. Clayton delivered with the best deal of all Ford dealers in the area, including Ottawa. 10/10 will shop again!
- Gary Sedore20.05.2018★ ★ ★ ★ ★I was looking for a used truck and had put out a few feelers.
Mike Murphy called me and said that although he did not have exactly what i was looking for he thought he had a good truck that I might be interested in as it was a very good deal. I am in Ottawa and was not sure I could get to Pembroke soon enough but he offered to bring it down.
He showed up the next morning and i test drove the truck in my Pajamas.
It was a gorgeous truck and way more that I was looking for but he made me an offer I couldn't refuse.
They took care of the paperwork and delivered the truck to me in Ottawa 2 days later in the evening.
I took possession from Mike Personally and once again I was in my pajamas. I believe Mike thinks I stay in my Pajamas all day.
They forwarded all remaining warranty papers to a local dealer for me and I could not be happier and would recommend them very highly.
I love this truck so much that i hope it will last me forever but I use it pretty hard in the bush and when the time comes I will definately be heading up the highway to Pembroke and I will even change out of my pajamas before I go.
Thanks Murphy Ford and a special thanks to Mike.
- Daniel Larivière10.05.2018★ ☆ ☆ ☆ ☆Widowed mother (70 years of age) purchased a new 2017 Ford Escape (7th vehicle our family has purchased from this dealer over the past 20 years).
While driving, low tire warning light warns her of a problem - Calls roadside assistance and the decision is made to tow her new vehicle to the dealership. She is told that there is NO loaner as these are limited and only available to patrons making a reservation. She is then told that the replacement tire will only be available in three (3) days... Given that there is no other vehicle to offer her as a temporary replacement, the option of installing the spare tire is made in order for her to drive around. She is charged 25.00 for a technician to change the tire.
Suffice it to say, this is the type of customer loyalty the parts department, parts manager and general manager took - Not a question of money but principle.
This dealer clearly demonstrates the level of commitment and value offered to repeat customers - NONE.
Although we were told three days prior that they would take care of the charge, my mother was ultimately charged the $25.00 fee.
After 42 years of working as a registered Nurse (palliative medicine) this is the treatment our elderly receive.
SHAME on the Murphy Ford organization, you are not the pillar of service the community was accustomed too many years ago. It is apparent that the almighty dollar - $25.00, is more important than 20 years of family loyalty entrusted to vehicle purchases.
This Ford Escape is the LAST vehicle that we will ever buy from you.
Pembroke Dealership Serving | Dealer | Murphy Ford Sales
Official Dealership in Pembroke, serving the entire area. Large selection of vehicles and excellent service.
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